Your front desk with Sofia, without calls all day.
A WhatsApp virtual receptionist for clinics: Sofia registers patients, schedules and confirms appointments 24 hours a day, connected to the calendar.
What changes in your day
Today
- Phone and WhatsApp flooded with scheduling requests
- Manual confirmations, one by one
- Patients left unanswered outside business hours
- Repetitive registration of new patients
With Med5
- Automatic patient registration
- Appointment scheduling on WhatsApp
- Automatic appointment confirmation
- Clinic agenda integration and 24-hour service
The essentials in six answers
Sofia is Med5's virtual receptionist for clinics: an AI assistant that talks to patients through the official WhatsApp API and registers, schedules and confirms appointments 24/7, connected to the clinic's calendar. It doesn't replace the front desk. It takes over the repetitive work so the team can focus on human care.
- Who it's for
- Clinic front desks and receptionists handling many booking requests by phone and WhatsApp.
- What's included
- Patient registration, scheduling, appointment confirmation and answers to frequent questions, 24/7, through the official WhatsApp API.
- Onboarding
- Sofia is connected to the clinic's WhatsApp and to the Med5 calendar, and data from other systems is migrated during onboarding.
- Pricing and contract
- Included in White Label editions. Otherwise, pricing on request.
- Data and LGPD
- Data centers in Brazil, encryption in transit and at rest, LGPD audit and a data processing agreement included.
- Support
- Med5 team alongside you during setup; Sofia answers 24/7.
Watch Sofia at work
Three common front-desk situations, solved on WhatsApp.
Illustrative conversation. Messages are configured with each clinic.
What you will use every day
Fully autonomous WhatsApp service
Sofia automates patient relationships on WhatsApp: she registers, schedules and confirms appointments 24h, integrated with the clinic's calendar.
Complete platform for integrated clinic management
Med5 ERP centralizes operational, clinical and financial processes in a single platform, with native integration to CRM, App, AI and payments.
From first contact to a running operation
- 01
We connect Sofia to WhatsApp
Sofia works through the official WhatsApp API, on the channel the clinic already uses with its patients.
- 02
Integration with the schedule
She reads the clinic's schedule to register patients, book and confirm appointments without rework.
- 03
The front desk focuses on what matters
The team leaves the repetitive work to Sofia and handles what needs a human touch.
Who already trusts Med5
INTEGRATION
Official WhatsApp API, connected to the clinic calendar
UPTIME
Platform availability
APPROVAL
Customer satisfaction
DATA
Data in Brazilian data centers, encrypted, with a data processing agreement included
“Med5 helps a lot, especially with bookings and confirmations. Before Sofia and the App I was very stressed at the reception desk, especially on Fridays and Mondays. Sofia confirms more than 90% of the appointments, which saves me a lot of work.”
Eliene Pricila · Office Receptionist
Common questions
No. Sofia complements the team: she confirms appointments, answers frequent questions and qualifies leads 24 hours a day. The front desk focuses on what needs a human touch.
Yes. Sofia works through the official WhatsApp API and is integrated with the clinic's schedule.
Yes. Service is 24 hours: she registers patients, books and confirms appointments even when the clinic is closed.
It is an automated assistant that talks to patients by message and handles front-desk tasks such as registration, scheduling and appointment confirmation. At Med5 that role belongs to Sofia, who works on official WhatsApp and is connected to the clinic's calendar.
Sofia is connected to the Med5 calendar. If the clinic uses another system, onboarding includes migrating the data to the platform. Talk to the team to assess your case.
Sofia is included in Med5's White Label editions. Otherwise, pricing is on request: talk to the team on WhatsApp.
Keep exploring
Shall we talk about your scenario?
Book a personalized demo or talk to our team right now on WhatsApp.